Customer digital journey – Interesting article from The Financial Brand

The #COVID19 crisis has revealed that financial institutions can meet the most unprecedented challenges with online ingenuity.
However,  their customer digital journey – beginning with remote onboarding – must be smooth and easy or they’ll risk losing the consumer along the way. 
Read more https://thefinancialbrand.com/97586/covid-19-coronavirus-pandemic-digital-innovation-product-design/ The Financial Brand – Ideas & Insights for Financial Marketers #remoteonboarding #digitalonboarding #digitaltransformation #digitalbanking